Support Services(AMC)

Any product or application cannot remain static by its very nature, therefore IT is dynamic and in need of constant intervention and support. Software support services are generally technical support or break/fix services that are delivered for specific software products. These services include long-term technical-support contracts or incident-based support. Software support services typically include remote troubleshooting capabilities, installation assistance and basic usability assistance. Remote troubleshooting capabilities may be delivered via telephone and online communication media or without human assistance through automated means that reside on the customer’s device or that are available on the Web.

Nawara’s Software support services include new product installation services, installation of product updates, migrations for major releases of software, other types of proactive or reactive on-site services and support for custom application or infrastructure software. Services may be delivered by a product vendor, a consulting firm or a third-party software provider. Nawara provides support services for Software applications with its strong hardware infrastructure, vast knowledge base through 15 years of industry experience and the vision to deliver quality support and maintenance for a clients’ IT infrastructure.

Software products and technologies that are part of our Support services include commercial and custom operating systems, application software, and infrastructure software excluding software license code updates and upgrades. Software and hardware maintenance for all applications that are either Nawara’s products or otherwise can be availed by clients at reasonable charges.